Your patient left the consult.
Now they're calling back.
We build patient communication systems for you - so your team spends less time re-explaining, and your patients actually follow through.
Practice Socials gets patients through the door informed and ready.
Patient Guides give them clarity once the consult is done.
Two offers. One complete patient journey.
The gap no one talks about.
Before the consult: Your clinic is busy. Social media is not.
The feed hasn't been touched in weeks. What's online looks patchy, inconsistent, or doesn't reflect what you actually do. Patients search for you before they book. What they find doesn't match the clinic you've built.
That's not a marketing problem. It's a visibility gap - and it's losing you patients before they ever walk in the door.
After the consult: The appointment runs well. The patient leaves with a handshake and a photocopied sheet.
By the time they get home, they've forgotten the key steps. They can't find the information. They call reception. Reception calls the surgeon. The surgeon steps out of the consult room - again.
Two solutions. One complete patient journey.
Practice
Socials
Before the Consult
Patients research before they book. What they find online determines whether they call or keep scrolling.
We write, design, and deliver done-for-you social media content that helps patients find your clinic, understand your services, and arrive more informed. You approve. You post. Your clinic stays consistent online.
From $440 monthly.
Patient
Guides
After the Consult
We replace that messy folder of photocopied handouts with one clear, branded, clinic-specific resource.
We turn your process, your advice, and your patient education into guides people can actually follow once they get home. Install it once. It works for every patient, every staff member, every procedure - from that day forward.
Packages from $750.
What it looks like when the system works.
Darryan is the practice manager of a busy orthopaedic surgery clinic in Western Australia. Before the guides, her reception team kept a handwritten diary of answers to patient questions. They were chasing the surgeon 10–20 times a day. Clinical advice was being re-explained by admin staff. The surgeon was constantly being pulled out of the consult room or called on his way to surgery.
After we built patient guides for this clinic, the diary got put away. The team looks up the answer. The surgeon stays in the room.
In Darryan's words:
"It reduces a lot of the post-op phone calls and questions, and we don't need to chase the surgeon anymore."
While the guides were reducing callbacks inside the clinic, we support the same practice to maintain a consistent, professional presence online - helping future patients find them, understand what the clinic does, and arrive already informed. Less explaining before the appointment. Less re-explaining after it.
That's the complete system. Patients supported at every touchpoint. Admin load reduced across the board.
Practice Socials are managing what happens before the consult. Patient Guides handle everything after that.
Built from real clinical experience.
We're April and Keziah, a team with more than a decade of experience inside clinical environments.
Operating theatres, hospital wards, GP and allied health clinics.
We've seen what happens after the consult ends.
Our background shapes everything we build.
We're not a general marketing agency that happened to take on a health client. We understand clinical language, patient literacy, and the operational pressure your team is under. We write in a way that respects your expertise without talking over your patients.
What that means in your practice:
Social content that reflects what your clinic actually does - not generic health advice
Guides written in plain language that patients can follow at home
Systems built to be reused, not rebuilt every time a new patient comes in
Client time required: approximately 20 minutes for Patient Guides. 15–30 minutes per month for Practice Socials
Ready to close the gap?
If your team is fielding the same questions on repeat, or your clinic's online presence doesn't reflect the practice you've built ... this is the fix.
No complicated onboarding. No long contracts. Just a strategy call to work out what your clinic needs and where to start.
Book a strategy call. We'll take it from there.
