Your clinic already explained it.
Now give it somewhere to live.
Stop losing clinic time answering questions.
Your team should not have to keep filling in the gaps after every consult.
Your clinic already explained it.
Now give it somewhere to live.
We build done-for-you patient guide systems that save clinic time, reduce admin and repeated questions, and create a clearer, more consistent patient journey after every consult.
Built for specialist, surgical, dental, and allied health clinics.
sound familiar?
The post-consult gap.
The consult was thorough. The advice was clear. But by the time the patient got home, the details had blurred - and by Tuesday morning, reception is fielding the same questions the clinician answered on Monday.
Patients call later with questions they thought they understood in the room
Reception interrupts clinicians to answer routine follow-up questions
Staff explain things differently depending on who is working
Handouts are outdated, inconsistent, or hard to find
This is not a patient problem. It is missing post-consult structure.
sound familiar?
The post-consult clarity gap.
The consult was thorough. The advice was clear. But by the time the patient got home, the details had blurred - and by Tuesday morning, reception is fielding the same questions the clinician answered on Monday.
SCENE
A patient calls at 4:45pm asking what they can eat before tomorrow's procedure. Reception doesn't know. She puts them on hold to find the clinician. He's mid-consult. She takes a message. He calls back at 6pm, from the car.
SCENE
New staff member, day one. She asks where the patient handouts are. No one's sure. One clinician has a Word doc from 2021. Another explains it verbally. The patient experience that day depends entirely on who they saw.
SCENE
A patient calls back three days post-procedure. They lost the hospital post-op sheet. Can someone just read it out? Reception spends 12 minutes on a call that was already a document - it just wasn't in writing.
PATTERN
You've tried to build guides internally. Admin started it six months ago. It's still a draft. No one's touched it since.
This is not a patient problem. It is missing post-consult structure.
The consult isn't the gap. What happens in the 12 hours after it is. A written guide doesn't replace what you said in the room - it travels home with the patient and answers the question at 9pm when they're worried.
This is not a patient problem. It is missing post-consult structure.
The consult isn't the gap. What happens in the 12 hours after it is. A written guide doesn't replace what you said in the room - it travels home with the patient and answers the question at 9pm when they're worried.
What do your patients have to support them once they've left your consult room?
What do your patients have to support them once they've left your consult room?
What changes
What done-for-you patient guides actually solve
We turn the information your clinic is already explaining into branded, patient-friendly guides your whole team can use before, during, and after care.
That means less reliance on verbal explanations, scattered handouts, or staff memory.
Less repetition. More consistency. Better support after the consult.
From a client
Real life story
Before the guides, patients left with nothing.
At a busy orthopaedic surgery clinic in Western Australia, patients headed into surgery with a pre-admission pack - consent forms, blood test instructions, the logistics. What they didn't have was anything to take home after.
"They would never give them anything really after surgery," says Darryan, the practice manager. "Nothing was coming from us."
The calls came anyway. Medications, timing, wound care, driving - everything that should have been covered in the consult kept coming back through reception. Staff were fielding questions they didn't always have answers to. The surgeon was being pulled out of the consult room to clarify things he'd already said.
Now the practice has 20+ procedure-specific guides. When a query comes in, Darryan and the nursing staff don't track the surgeon down. They pull out the guide.
"It reduces a lot of the post-op phone calls and questions - because they've got their guide."
The same practice stays visible and consistent online through Practice Socials - so patients arrive already informed, and the team spends less time re-explaining at the start of the appointment too.
That's the complete system. Less admin before the consult. Less confusion after it.
What changes
What a patient guide system does for your clinic.
Fewer repeat questions
The answer is written down and in the patient's hands before they leave. Darryan manages a busy orthopaedic clinic that now has 20+ procedure-specific guides. Before they existed, her team were fielding questions about medications, timing, wound care - everything.
"Basically everything that was listed in there - they'd still ask."
After the guides went live, the calls dropped. "It reduces a lot of the post-op phone calls and questions - because they've got their guide."
Built once, used indefinitely
When a query comes in, both staff members pull out the same guide.
No chasing the clinician.
No one guessing.
No patient getting a different answer depending on who picked up the phone.
"We both pull out the flyer and have a look."
One document.
Same answer.
Every time.
New staff onboard faster
When a new team member starts, the guides are there from day one.
No re-teaching.
No one piecing together answers from memory or asking the clinician things that should already be documented.
The system carries the knowledge - not the most experienced person in the room.
Consistent across every clinician
Three years later, Darryan's clinic is still using every guide we built. They've added more as the practice grew - 3 became 10, 10 became 20.
"We both refer to the guides when we get a query."
Install it once.
It works for every patient, every staff member, every procedure - from that day forward.
We have delivered 20+ guides across three years for this clinic alone. High-stakes surgical settings. Complex patient education. Procedures that require patients to follow detailed pre- and post-operative instructions.
The guides work because they're built around how the clinic actually operates, not a generic template dropped into a new logo.
Who it's for
Built for specialist, surgical, and allied health clinics that are done reinventing this from scratch every time.
Good fit
Patients leave consults with questions that turn into after-hours calls
Reception or admin re-explain clinical advice that should be documented
Different clinicians give patients different information
You've tried to build guides internally - and it stalled
You want it done properly, not delegated to admin to figure out
Not a fit
You want to build guides yourself using templates
You're looking for generic, non-clinic-specific handouts
You want a one-off document, not a reusable system
Who it's for
Built for specialist, surgical, and allied health clinics that are done reinventing this from scratch.
Good fit
Patients leave consults with questions that turn into after-hours calls
Reception or admin re-explain clinical advice that should be documented
Different clinicians give patients different information
You've tried to build guides internally - and it stalled
You want it done properly, not delegated to admin to figure out
Not a fit
You want to build guides yourself using templates
You're looking for generic, non-clinic-specific handouts
You want a one-off document, not a reusable system
What changes
What a patient guide system does for your clinic.
Fewer repeat questions
The answer is written down and in the patient's hands. Reception stops fielding clinical questions. After-hours calls drop. Admin gets their time back.
Consistent across every clinician
Content aligned to your services means patients understand what you do and who you help before they book. Less explaining at the first appointment.
New staff onboard faster
Day one, your new team member has everything they need. No re-teaching. No one guessing what patients are supposed to be told at each stage of their care.
Built once, used indefinitely
These aren't one-off documents. They're reusable clinic assets - sent every consult, adapted as your services evolve, used by the whole team every day.
What changes
What a patient guide system does for your clinic.
Fewer repeat questions
The answer is written down and in the patient's hands. Reception stops fielding clinical questions. After-hours calls drop. Admin gets their time back.
Consistent across every clinician
Content aligned to your services means patients understand what you do and who you help before they book. Less explaining at the first appointment.
New staff onboard faster
Day one, your new team member has everything they need. No re-teaching. No one guessing what patients are supposed to be told at each stage of their care.
Built once, used indefinitely
These aren't one-off documents. They're reusable clinic assets - sent every consult, adapted as your services evolve, used by the whole team every day.
THE FIT
Who this is for
Good Fit
Your team repeats the same patient information every week
Reception or admin is pulled into follow-up questions
Your handouts are inconsistent, outdated, or hard to find
You want this done properly, not left sitting with admin
Not a Fit
Your team repeats the same patient information every week
Reception or admin is pulled into follow-up questions
Your handouts are inconsistent, outdated, or hard to find
You want this done properly, not left sitting with admin
How it works
~20 minutes from you.
A complete guide library for your clinic.
How it works
~20 minutes from you.
A complete guide library for your clinic.
STEP 1: Strategy Call
A 20-minute call to understand your services, your patients, and what needs to be documented. We identify the guides that will have the most immediate impact on your admin load.
Outcome: a clear guide plan built around your actual patient journey
STEP 2: Intake
You provide your existing documents, protocols, or rough notes — whatever you have. About 20 minutes of your time. We handle the rest.
Outcome: we have everything we need to build without coming back repeatedly
STEP 3: First draft guide
We write and design your first guide in patient-friendly language, in your clinic's branding. You review it for clinical accuracy and tone.
Outcome: you see the format and voice before we build the full library
STEP 4: Library build
Once the first guide is approved, we build out the rest of your package. Each guide includes one light revision and final proof.
Outcome: a complete, branded guide library ready for your team
STEP 5: Final delivery + scripts
Your complete guide library delivered via Google Drive, plus SMS and email sending templates - copy/paste ready so your team knows exactly when and how to send each guide.
Outcome: a system your team can use form day one, with no figuring out required
Step 1:
We map the priority guides
We identify what your patients need most and where the biggest pressure points sit.
Step 2:
We build and refine the first guide
You review for clinical accuracy and tone.
Step 3:
We roll out the rest of the library
You receive a branded, reusable guide system your team can actually use.
pricing
Choose how many guides your clinic needs
PACKAGES
Choose your library size
Starter
3
guides
$750
once-off
Core
5
guides
$950
once-off
Library
10
guides
$1350
once-off
Add-on
+1 guide
to any package
$250
per additional guide
Starter
3 guides / $750 one-off
Core
5 guides / $950 one-off
Library
10 guides / $1350 one-off
Add-on
$250 per additional guide
All packages include strategy, writing, design, revisions, delivery, and sending templates.
How many guides do you need for your practice?
How many patient guides does your clinic need?
Answer six quick questions and we will point you to the right starting place.
All packages include
60-minute strategy call
Designed in your clinic's branding
1 light revision + final proof per guide
Delivered via Google Drive
Guides written in patient-friendly language
Print and email-ready formats
SMS and email sending templates (copy/paste ready)
Internal organisation system for your team
Ready to stop install this properly?
See exactly what's included, with real examples from surgical, allied health, and dental clinics.
Frequently Asked Questions
How much time do you need from us?
About 20 minutes to provide your existing documents or rough notes, plus one review of the first draft guide before we build the full library. We keep your involvement intentionally low - this is done-for-you, not done-with-you.
Will the guides be accurate for our specific procedures and patient groups?
Yes. We build from your intake documents, protocols, and notes — not generic templates. You also review the first draft for clinical accuracy before we proceed. We won't publish anything you're not comfortable with.
We already have some handouts. Can you work with what we have?
Yes. Bring us whatever exists - Word docs, PDFs, rough notes, a list of questions patients regularly ask. We restructure, rewrite, and design them into a consistent, branded system.
What clinic types do you work with?
We work with specialist and surgical clinics, allied health practices (physio, chiro, OT, podiatry, and more), and dental and oral health practices across Australia. If your patients leave consults and follow up with questions, this works for you.
Can we add more guides later?
Yes. Additional guides are $250 each and can be added to any package at any time. Many clients start with a Core or Starter package and expand as they see the impact.
What format do we receive everything in?
Your complete guide library is delivered via Google Drive, clearly organised and labelled. Guides are formatted for both print and email. Sending templates are included so your team knows exactly when to use each one.
We tried to build this internally and it stalled. How is this different?
Internal builds stall because they fall to the wrong person - admin or a clinician who already has a full workload. We handle the entire build. You provide 20 minutes of input. The library is live in weeks, not months.
