Terms and Conditions

Split Creative Co – Terms & Conditions

Last Updated: 17th November 2025

These Terms & Conditions (“Terms”) govern your use of the Split Creative Co website www.splitcreativeco.com (“Site”), our digital products, online courses, templates, and services (“Services”). By accessing or purchasing from our Site, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Site or Services.

1. Definitions

“We”, “us”, “our” refers to Split Creative Co.

“User”, “you” refers to any person accessing or using our Site or Services.

“Services” refers to all products, digital downloads, templates, courses, and content provided by Split Creative Co.

2. Use of Website & Services

You must be at least 18 years old to use or purchase from this Site.

You agree not to:

Use the Site or Services for any unlawful purpose

Reproduce, duplicate, copy, sell, or resell any part of our content without permission

Share purchased course content, templates, or digital downloads outside of your clinic or team

Upload malicious code, attempt to hack our Site, or disrupt our Services

We reserve the right to refuse service to anyone for any reason at any time.

3. Intellectual Property

Unless stated otherwise, all content on this Site—including course materials, templates, graphics, branding, text, and digital downloads—is the intellectual property of Split Creative Co.

You are granted a non-exclusive, non-transferable license to use our materials within your own clinic or healthcare organisation only.

You may not:

Resell, redistribute, or repackage our content in any form

Claim our work as your own

Share course access or templates with external individuals or other clinics

If you wish to license our templates for multiple clinics, please contact us.

4. Product Access & Delivery

Most of our Services are delivered digitally via:

Instant download

Email delivery

Login to a course portal or membership area

You are responsible for providing the correct email address at checkout.
If you do not receive access, please contact [email protected].

5. Pricing & Payments

All prices are listed in AUD unless otherwise stated.

Payments are processed securely through trusted third-party providers (e.g., Stripe, PayPal).
We do not store full payment details.

We reserve the right to change pricing at any time.

6. Refund Policy

We want you to feel confident in your purchase. Our refund terms are:

30-Day Risk-Free Refund (Courses Only)

For our digital courses (including The Patient Guides Blueprint), you may request a refund within 30 days of purchase if you feel the course is not suitable for you.

To request a refund, email us at [email protected] with your order details. Refunds will be processed to the original payment method.

No Refunds on Instant Digital Downloads

Products such as templates, planners, PDFs, or instant downloads are non-refundable, as access is provided immediately.

If you experience any issues accessing or using a product, we will happily assist you.

7. Support

We offer general support via:

Email

Direct message via Instagram (where applicable)

Support includes guidance on using course materials but does not include custom design, custom editing, or done-for-you services unless explicitly stated.

8. Disclaimer

Not Medical Advice

Our templates and guidance do not constitute medical, clinical, or legal advice.
Clinics are responsible for ensuring all patient-facing materials meet:

Professional standards

Local regulations

Clinical accuracy

Relevant organisational policies

You agree to use your professional judgment to review and approve all content before providing it to patients.

No Guarantees

While we aim to provide tools that save time and improve clinic communication, we cannot guarantee specific outcomes, improvements, or revenue.

9. Limitation of Liability

To the fullest extent allowed by law:

We are not liable for any damages arising from the use or inability to use our Site or Services

We are not liable for losses related to patient outcomes, clinic decisions, or use of templates

Our total liability is limited to the amount paid for the applicable product or service

You agree to use our Services at your own discretion and responsibility.

10. External Links

Our Site may include links to third-party websites.
We are not responsible for:

The content

Privacy practices

Security

Accuracy

…of any external sites.

Use of those sites is at your own risk.

11. Changes to Terms

We may update these Terms at any time.
Any changes will be posted on this page with a new “Last Updated” date.

Your continued use of the Site indicates acceptance of updated Terms.

12. Governing Law

These Terms are governed by the laws of Western Australia.
Any disputes will be handled in WA courts or tribunals.

13. Contact Us

If you have questions about these Terms or our Refund Policy, please contact:

Split Creative Co
Email: [email protected]